DISCOVERY CRUISE LINE
BEST PRICE GUARANTEE

Terms and conditions:

WHAT IS THE DISCOVERY CRUISE LINE BEST PRICE GUARANTEE?

1.     The Discovery Cruise Line Best Price Guarantee is available to travelers who have booked travel directly with Discovery Cruise Line on or after April 11, 2008.

2.     If you find a Qualifying Lower Price within twenty four (24) hours of your booking, we will provide you with the following per booking:

 A refund of the difference between the price you paid through Discovery plus 10% and the Qualifying Lower Price.

A Qualifying Lower Price is a lower rate found on any U.S.-based Web site or newspaper advertisement that satisfies the requirements of these Terms and Conditions, as determined by Discovery Cruise Line in its sole discretion.

WHEN DOES THE BEST PRICE GUARANTEE APPLY?

1.     The Best Price Guarantee applies to the following products booked with Discovery Cruise Line: Fun Day Cruise to Grand Bahama, Grand Bahama Cruise & Stay Vacations.

2.     In order to be a Qualifying Lower Rate, the lower rate must be for an identical booking, as described in these Terms and Conditions. All booking details, including the following, must exactly match the details of the product you booked with Discovery: specific carrier or provider (including class of service), hotel (including room type), applicable refund policy, dates and times of travel or service, routings , and other booking details.

3.     Qualifying Lower Rates do not include rates on Web sites where the carrier, property,  itinerary, or similar booking details are opaque or unknown until after purchase, or where prices are determined by any sort of auction or bidding. Qualifying Lower Rates do not include errors or mistakes.

4.     A Qualifying Lower Rate must be both advertised and available to the general public on a U.S.-based Web site. Qualifying Lower Rates shall not include corporate discounts or rates, group rates, charter rates, rewards program rates, incentives, meeting rates, convention rates, consolidator or interline prices, or prices available only by using a coupon, or any other rates or promotions not offered to the general public. A Qualifying Lower Rate may not come from a Web site which requires you to call to get the rate, or from an email that you received. The Qualifying Lower Rate must be quoted and booked in U.S. dollars (without reference to currency converters).

5.     In order to be a Qualifying Lower Rate, Discovery must be satisfied that you meet all requirements otherwise imposed on the lower price, including residency, regional, membership, age-related, and other requirements.

6.     Taxes and fees are included in determining whether you have found a Qualifying Lower Rate.

7.     The Best Price Guarantee applies only to the cost of the cruise, including port charges, which you booked with Discovery. The cost of additional items in your cruise booking, such as air or land components, insurance, shipboard purchases, upgrades, transfers, pre- or post-cruise hotel stays, onboard amenities, gift cards/certificates, cash back and/or dollars off, or other add-ons or optional items are not subject to the Best Price Guarantee, and shall not be considered in determining whether you have found a Qualifying Lower Rate.

HOW DO I CLAIM  LOW PRICE GUARANTEE?

1.     You must contact us in writing within within twenty-four (24) hours of completing your booking to determine if you are eligible to receive the benefits of the Best Price Guarantee. To be a Qualifying Lower Rate, the lower rate must be available for booking at the time you contact us, as determined by Discovery. Written evidence of lower rate must be submitted with your claim. Discovery will not accept screenshots or other purported evidence of a lower price. The mailing address is:

Customer Service Department
Discovery Cruise Line
1775 NW 70th Ave
Miami
FL 33126
 

2.     All requests, including receipts and required documentation, are subject to Discovery’s verification. Discovery’s decisions are final. By submitting a Best Price Guarantee request, you fully and unconditionally agree that you are bound by these Terms and Conditions and by Discovery’s decisions. Discovery will not grant any Best Price Guarantee request that it believes, in its sole discretion, is the result of a printing or other error or is made in bad faith.